Off-the-shelf products did not cover the institution's regulated processes: approval chains, audit trails and reporting obligations did not fit ready-made templates, and the institution was being forced to bend its own process to the product.

In discovery workshops we mapped the processes step by step; that map decided what would come off the shelf and what would be written for the institution. Development ran in three-week sprints: working software at the end of every sprint, with audit trails and approval flows part of the architecture from day one. The same team stayed on-site through go-live, and the work continues as post-launch continuous improvement.