There was no cashier, no till, no point of sale. Everything from opening the cabinet door to taking the products off the shelf and completing payment had to be solved on a smartphone, with no break anywhere in the experience.

We put the mobile app at the centre of the operation and made a substantial technical leap behind it: we moved off the costly, hardware-heavy RFID setup originally used to work out which product had been taken, and onto a computer-vision stack that recognises products automatically. When the user scans the QR code and opens the door, the cameras identify the item immediately, and payment - membership and meal cards included - completes in a single unbroken flow. Behind all of it we built an operations dashboard, a CMS and a CRM that run the process end to end.